اللغة العربية

Valur Store shipping policy

At Valur store, we are committed to delivering your order with care and precision, ensuring it reaches you in perfect condition.

Delivery time

• Orders are delivered within 3–5 business days from the moment your order is confirmed.

Order confirmation

• All orders are confirmed via WhatsApp before shipping to ensure accuracy and availability.

Rescheduling your delivery

• You may reschedule your delivery twice for your convenience.
• If delivery attempts exceed three times without success, the order will be automatically canceled.

Postponing orders

• If an order is postponed for more than 7 days, it will be automatically canceled by the shipping company.

Cancellations

• Orders can be canceled without any fees within 2 hours of being placed.
• If an order is canceled after reaching shipping phase, shipping fee will be deducted from the refund or charged separately.

Package handling

• For safety reasons, Orders cannot be opened upon delivery. However, our return & exchange policy allows you to inspect your items at home and contact us for any returns or exchanges if needed.
•  For returns, exchanges, or inquiries, please contact us directly on WhatsApp.

Free shipping policy

• If an order that qualified for free shipping is returned or exchanged, the original delivery fee will be deducted from the refund.

We value your trust and strive to make every aspect of your experience with Valur store seamless and exceptional.