At Valur store, your satisfaction is our priority. We stand behind the quality of every watch we sell.

اللغة العربية

Returns & exchanges

• Returns and exchanges are accepted within 48 hours of receiving your order.
• To be eligible, your item must be in the same condition you received it — unworn, with tags attached, and in its original packaging.

To start a return or exchange, contact us directly on WhatsApp and send clear photos of the item.

Items sent back without prior approval will not be accepted.

Accepted reasons for return

• Item arrived damaged or defective.
• Wrong item was delivered.
• Item does not match what was shown on the product page.

Non-returnable items

• Items that have been worn or used.
• Items without original tags or packaging.
• Items returned after the 48-hour window.

Damages & issues

Please inspect your order upon reception and contact us immediately via WhatsApp if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Warranty

Every Valur watch comes with a warranty starting from 1 year. Warranty details for each watch are listed on its product page.

For any questions, contact us at support@valurstore.com or via WhatsApp.